Have a question? We are here.

It is a digital profile where you gather a story, photos, videos, and meaningful memories. You can keep it private or share it with loved ones through a link, social media, or a QR keepsake.

No. You can create an Empreinte to tell someone’s life story, honour a loved one, follow a pregnancy or birth, or preserve a companion animal’s story. Each profile gently adapts to the story you want to tell.

Yes. A name and a few details are enough to begin. You can return to add words, photos, and memories at your own pace. An Empreinte does not need to be perfect or complete on the first day.

No. The process asks a few simple questions and guides you one step at a time. If something feels difficult, you can pause, return later, or ask our team for help.

Only a few basic details, such as the person’s or companion’s name and your email address. Photos, dates, stories, and other memories can all be added later.

Yes, as often as needed. You can correct a story, change a photo, add a memory, or adjust privacy without starting the profile over.

No. You can begin with the digital profile only. If you wish, you can add a QR Cube or plaque later without losing or recreating your content.

Yes. You can invite someone you trust to contribute to the profile. They can help add memories while you remain in control of the Empreinte.

Only if you choose. A public profile can be viewed through its link or QR code. A private profile is protected by a password that you share only with the people you choose.

Yes. You can switch from public to private, or the other way around, from your account. You remain in control over time. Our privacy policy also explains how your information is protected.

You can send its link by message or email, share it on social media, or let loved ones scan the code on a QR Cube or plaque. You choose the way that feels right for you.

You can begin for free, with no credit card. Nothing automatically turns into a purchase. After seven days, you simply choose whether you want to keep the Empreinte with a package.

No. Packages are paid once and provide lifetime access to the profile. There are no monthly or yearly renewal fees.

Every package includes the complete digital profile. You can choose the profile alone or a package with a QR keepsake, then add other products later. The Pricing page makes the options easy to compare.

Yes. You can give an Empreinte and let the recipient complete their story at their own pace. It is a thoughtful way to give something personal and lasting.

You can always write to us. Write to Mary and our team in your own words. There is no wrong question, and we will take the time to answer with care.